Shipping Policy

Effective Date: 04/08/2025

1. Introduction

At The Electric Lifestyle we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website: theelectriclifestyle.com.

2. Shipping Destinations

  • United States
  • Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic (USA)
    • Standard Shipping: Free shipping on all orders over $50. 
    • Flat Rate Shipping: $5 flat rate for orders under $50.
  • International
    • Standard International Shipping: $700 flat rate. (Emmo Products)
    • Customs & Duties: International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer’s responsibility.
  • No Hidden Fees: All shipping costs are calculated and displayed at checkout.

4. Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
  • Orders placed before 5:00 PM EST begin processing the same day.
  • Orders placed on weekends or holidays will be processed the next business day.

5. Estimated Delivery Time

  • Domestic (USA)
    • Standard Shipping: 3–5 business days
    • Expedited Shipping: 1–2 business days
  • International
    • Standard International Shipping: 7–14 business days

Note: Delivery times are estimates and may vary due to weather, customs delays, or carrier issues.

6. Shipping Methods and Carriers

  • We work with trusted carriers to ensure safe delivery.
    • Domestic: USPS, UPS, FedEx
    • International: DHL, FedEx International
  • Tracking: All orders include tracking information, provided via email once shipped.
  • Insurance: Shipments are insured against loss or damage. Contact us promptly if issues occur.

7. Order Tracking

After shipping, you will receive an email with:

  • Tracking Number
  • Carrier Name
  • Link to track your package

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery: Contact us at support@theelectriclifestyle.com
  • Lost Packages:
    • Verify your shipping address.
    • Check with neighbors or building management.
    • Contact us for assistance.

8.2 Damaged Packages

9. Missing Items

  • Report missing items within 7 days of delivery.
  • Provide your order number and missing item details.
  • We will investigate and either send the missing item(s) or issue a refund.

10. Return and Refund Policy

  • Returns: Accepted within 30 days of delivery.
  • Conditions: Items must be unused, undamaged, and in original packaging. Certain items may not be eligible (e.g., personalized goods).
  • Return Shipping Costs:
    • Customer pays return shipping unless item is defective or incorrect.
    • If due to our error, we cover return costs.

    • Refunds: Processed within 14 days after we receive the returned item. Refunds are issued to the original payment method.

  • For full details, see our Return & Refund Policy.

11. Incorrect Address

  • Customers are responsible for accurate shipping details.
  • If returned due to incorrect address:
    • We will contact you for reshipment.
    • Additional shipping charges may apply.

12. International Customs and Duties

  • International shipments may require customs clearance, causing possible delays.
  • Duties, taxes, and charges are not included in item price or shipping cost.
  • Customers are responsible for these charges.

13. Contact Information

If you have questions about your shipment, contact us:

Customer service hours: Monday–Friday, 9 AM – 5 PM EST

14. Changes to This Policy

We may update this Shipping Policy at any time. Changes take effect immediately upon posting. Please review this page periodically for updates.

Thank you for shopping with The Electric Lifestyle! We appreciate your business and are committed to providing exceptional service.